Terms of service

Please read these General Terms and Conditions carefully before using the online shop. By using the online shop, you agree to be bound by these terms and conditions.

§ 1 Scope

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of Condor Flugdienst GmbH (hereinafter referred to as "Seller") apply to all contracts for the purchase and, where applicable, the delivery of goods and services (hereinafter: "products") that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller with regard to the products presented by the Seller in its online shop of Condor Flugdienst GmbH. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

1.3 An entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

§ 2 Contractual partner

The contract is concluded with Condor Flugdienst GmbH, An der Gehespitz 50, 63263 Neu-Isenburg, Commercial Register: Darmstadt Local Court, HRB 83385.

§ 3 Conclusion of contract

3.1 The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve to enable the customer to submit a binding offer.

3.2 The customer can submit the offer using the online order form integrated into the seller's online shop. After placing the selected products in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the products contained in the shopping cart by clicking the "Place order" button that completes the ordering process.

3.3 The seller can accept the customer's offer within four days

3.3.1 by sending the customer a written order confirmation or an order confirmation in text form (by email), whereby the receipt of the order confirmation by the customer is decisive, or

3.3.2 by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or

3.3.3 by requesting payment from the customer after the customer has placed their order.

3.4 If several of the alternatives in clauses 3.3.1 to 3.3.3 apply, the contract shall be concluded at the point in time at which one of the alternatives specified in clauses 3.3.1 to 3.3.3 occurs first. The period for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fourth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, with the result that the customer is no longer bound by their declaration of intent.

3.5 When an offer is submitted via the seller's online order form, the text of the contract is stored by the seller after the conclusion of the contract and sent to the customer by email after the customer has submitted their order. The seller does not make the text of the contract available in any other way. The customer agrees to receive invoices in electronic form (by email).

3.6 Before bindingly submitting the order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means of better recognizing input errors can be the browser's zoom function, which enlarges the display on the screen. The customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click on the "Place order" button to complete the ordering process.

3.7 The contract is concluded exclusively in German.

3.8 Order processing and contact are usually carried out by email and automated order processing. The customer must ensure that the email address provided for order processing is correct so that emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or third parties commissioned by the seller to process the order can be delivered.

§ 4 Minors

4.1 The seller does not offer any products for sale to minors. Products for children can only be purchased by adults.

4.2 If the buyer is under 18 years of age at the time of purchase, the buyer may only use the purchase with the involvement of a parent or legal guardian.

§ 5 Right of withdrawal, returns portal, costs of return

5.1 Consumers are generally entitled to a right of withdrawal in accordance with the statutory provisions.

5.2 If the right of withdrawal under Section 5.1 is exercised, the consumer shall bear the regular costs of the return shipment.

5.3 For paperless processing of returns, the seller also provides a returns portal at www.condor.com/shop/retoure.

5.4 Further information on the right of withdrawal can be found in the seller's withdrawal policy, which is attached as Appendix 1 to these GTC (see below).

5.5 A sample withdrawal form is attached as Appendix 2 to these online shop terms and conditions (see below).

§ 6 Prices and terms of payment

6.1 Unless otherwise stated in the seller's product description, the prices quoted are total prices that include statutory sales tax. Any additional delivery and shipping costs will be indicated separately in the respective product description.

6.2 The payment option(s) and any additional delivery and shipping costs will be communicated to the customer in the seller's online shop.

§ 7 Delivery and shipping conditions, availability

7.1 Delivery is available within Germany and to selected member states of the European Union. Currently, these are: France, Greece, Italy, Austria, Portugal, Spain, and the Czech Republic.

7.2 The delivery time is approximately 3 to 5 business days.

7.3 Goods are delivered by mail to the delivery address specified by the customer, unless otherwise agreed. The delivery address specified in the seller's order processing is decisive for the transaction.

7.4 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs of the unsuccessful shipment. This shall not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had given him reasonable advance notice of the service. Furthermore, this shall not apply with regard to the costs of the initial shipment if the customer effectively exercises his right of withdrawal. In the event of the effective exercise of the right of withdrawal by the customer, the provisions set out in the seller's withdrawal policy in Appendix 1 shall apply to the return shipping costs.

7.5 If one or more of the goods ordered by the customer are no longer available at the time of their order, the seller cannot fulfill the order in full. In such a case, the seller reserves the right to reject the order in its entirety. The customer will be informed of this immediately by email.

7.6 In the event of unavailability of the goods for which the seller is not responsible, the seller's delivery obligation shall lapse if the seller itself has not been supplied or has not been supplied on time despite proper and congruent covering transactions and the buyer has been informed of this immediately.

7.7 Pickup by the customer is not possible.

7.8 For beverage orders, the seller has commissioned DHL to carry out a so-called "ID check" for reasons of youth protection. The customer shall ensure that the order can only be handed over to the recipient in person – after their identity and, if applicable, age have been checked and documented on the basis of identification documents.

§ 8 Retention of title

If the seller makes advance delivery, it retains title to the delivered goods until the purchase price owed has been paid in full.

§ 9 Used goods

9.1 If the goods offered are used goods, this is expressly stated in the respective product description. In particular, aircraft parts from aircraft that have actually been used are used goods. Used goods are items with heavy signs of wear. Used goods are not fit for use and serve exclusively as decorative objects.

9.2 In deviation from the general provision in § 10.1 of these Online Shop Terms and Conditions, the limitation period for statutory claims for defects is reduced to one year for used goods.

§ 10 Liability for defects (warranty), complaints

10.1 If the purchased item is defective, the provisions of statutory liability for defects apply. For used goods within the meaning of § 9 of these Online Shop Terms and Conditions, the limitation period for statutory claims for defects is reduced to one year.

10.2 The customer is requested to complain to the delivery company about any goods delivered with obvious transport damage and to inform the seller thereof. If the customer fails to do so, this shall have no effect on their statutory or contractual claims for defects.

10.3 The customer must contact the following email address to make a complaint: condor-shop@condor.com in order to receive the necessary return documents. For technical reasons, it is not possible to make a complaint via the digital returns portal in accordance with Section 5.3. The customer must specify the defective item, including a brief explanation and bank details for the refund.

10.4 In the event of a justified complaint, there will be no costs for returning the damaged goods.

§ 11 Redeeming promotional vouchers

11.1 Vouchers that are issued free of charge by the seller as part of promotional campaigns with a specific period of validity and that cannot be purchased by the customer (hereinafter referred to as "promotional vouchers") can only be redeemed in the seller's online shop and only during the specified period.

11.2 Individual products may be excluded from the voucher promotion if a corresponding restriction is specified in the content of the promotional voucher.

11.3 Promotional vouchers cannot be used to purchase gift vouchers.

11.4 Promotional vouchers may be subject to a minimum order value if this restriction is specified in the content of the promotional voucher.

11.5 Promotional vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.

11.6 Only one promotional voucher can be redeemed per order.

11.7 A promotional voucher may only be used once per customer.

11.8 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

11.9 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.

11.10 The credit balance of a promotional voucher will not be paid out in cash or bear interest.

11.11 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of their statutory right of withdrawal.

11.12 The promotional voucher is transferable. The seller can make payment with discharging effect to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the respective holder's lack of entitlement, legal incapacity, or lack of authority to represent.

§ 12 Special provisions for flight simulator vouchers

12.1 The subject matter is the purchase of a digital voucher for participation in a full-flight simulator experience flight in Dreieich for the fixed date specified in the online shop and the selected aircraft type (Airbus A320 short-haul or Airbus A330 long-haul). The scope of services is specified in the respective product description: comprehensive briefing (approx. 90 minutes), 60 minutes of simulator time in a crew of three (20 minutes each as pilot, co-pilot, observer), debriefing (approx. 30 minutes), which is compiled by CONDOR support from experienced airline pilots and a certificate of participation. Only simulator experience flights without transportation services are offered. No professional procedures, screening preparations, or abnormal flight situations are taught. 

12.2 The conclusion of the contract and terms of payment do not differ from the other provisions of these General Terms and Conditions. The voucher will be provided digitally (PDF with QR code and booking number) by email after receipt of payment.

12.3 Persons aged 16 and over are eligible to participate. Official photo ID (identity card or passport) must be presented on the day of the event. Access is subject to on-site security registration. For safety reasons, participation under the influence of alcohol, drugs, or certain medications is prohibited; Condor may refuse participation in justified cases. Persons prone to motion sickness, epilepsy, serious cardiovascular disease, recent surgery, or other relevant health restrictions are advised to seek medical advice in advance; we reserve the right to exclude participants from participation in whole or in part in the event of recognizable risks in order to protect the participants. The simulators are not barrier-free; if you have any individual restrictions, please contact us in advance. The instructions of the staff must be followed at all times. Participants must wear appropriate, closed shoes, not interfere with safe operation, and not carry any dangerous objects.

12.4 The dates listed in the online shop are fixed event dates, each relating to the selected aircraft type. The exact start time and meeting point will be communicated in the voucher/order confirmation. The venue is the Condor Training Center in Dreieich. Late arrival may result in a reduction in individual simulator time; there is no entitlement to an extension, replacement, or (partial) refund unless Condor is responsible for the delay. The program includes a briefing, simulator time, and debriefing in a group setting (3 people).

12.5 The voucher is only valid for the fixed date and aircraft type selected at the time of purchase and expires without replacement after the date. It is not possible to rebook for other dates or a different aircraft type. The voucher can be redeemed on the day of the event by presenting the QR code and/or booking number and official ID. The voucher is transferable to another person, provided that the participation requirements are met; this requires timely notification by email before the day of the event so that the participant data can be updated. Resale of the voucher for a fee or commercial marketing of the voucher is prohibited.

12.6 For contracts for the provision of services in the area of leisure activities with a specific date, no statutory right of withdrawal applies to consumers in accordance with Section 312g (2) No. 9 of the German Civil Code (BGB). The voucher for the Full Flight Simulator experience is therefore excluded from withdrawal. Cancellation by the participant(s) will result in the voucher expiring without replacement; the option of transferring the voucher to another person in good time remains unaffected.

12.7 Condor is entitled to cancel or postpone the experience for good cause, in particular in the event of force majeure, official orders, safety reasons, technical malfunctions, necessary maintenance, illness or staff shortages, unavailability of the simulator, or if safe operation cannot be guaranteed. We will inform you immediately of any cancellation/postponement. In the event of cancellation by Condor, any fees already paid will be refunded; alternatively, a replacement date may be offered, if available. Further claims (e.g., travel or accommodation costs, loss of leisure time) are excluded.

12.8 For safety reasons, participants are not permitted to take their own photos, audio or video recordings in the simulator. Likewise, food and drinks are not permitted in the simulator. Seat belts must be worn in the simulator.

12.9 Condor may exclude participants from the event if they violate safety instructions or house rules, endanger others, are under the influence of intoxicating substances, or otherwise impair safe operation. In such cases, there is no entitlement to a (partial) refund. Participants are responsible for any items they bring with them; Condor does not assume any duty of care for these items.

12.10 Condor shall be liable without limitation for damages resulting from injury to life, limb, or health caused by intentional or negligent breach of duty by Condor, its legal representatives, or vicarious agents. Condor shall be liable without limitation for other damages in cases of intent and gross negligence. In cases of simple negligence, Condor shall only be liable for breach of a material contractual obligation (cardinal obligation) whose fulfillment is essential for the proper execution of the contract and on whose compliance you may regularly rely; in this case, liability shall be limited to the amount of foreseeable damage typical for this type of contract. Liability under the Product Liability Act remains unaffected. Strict liability is excluded to the extent permitted by law. Liability for lost or damaged personal belongings is only assumed in accordance with the above rules.

12.11 Condor processes personal data for the purpose of contract execution, appointment scheduling, on-site security registration, and customer communication. The legal basis is Art. 6 (1) (b) GDPR; for legitimate security interests, Art. 6 (1) (f) GDPR. ID checks are carried out by the instructor on site and are digitized and archived for 10 years. The data is archived exclusively for the security authorities and is not used for advertising or other marketing purposes. Condor does not collect health data as a matter of principle; if you voluntarily inform us of any health restrictions, the data will be processed with your consent (Art. 9 (2) (a) GDPR) in order to assess your safe participation. Recipients may be commissioned service providers (e.g., IT, ticket, or training center service providers).

§ 13 Content from users and influencers

13.1 The buyer uploads their photo or video to Facebook, TikTok, or Instagram and uses @CondorAirlinesDE on Facebook, @condor.airlines on TikTok, or @condorairlines on Instagram to draw the seller's attention to their post. The user profile must be public so that the seller can see the photo or video.

13.2 If the photo or video is selected by the seller, the buyer will receive a comment or direct message from the Condor user profile. In it, the seller will ask to share and use the image or video. If the buyer grants permission in their reply, the buyer agrees to the seller's terms and conditions and privacy policy:

13.2.1 The seller uses photos and videos at their own discretion. The seller is not obligated to use the shared photos and videos.

13.2.2 The buyer retains legal ownership of any photo or video uploaded by the buyer. However, the seller may use the image/content/video worldwide on a permanent basis for all social channels (social media platforms), websites, and the marketing of the seller's company free of charge.

13.2.3 The seller may edit or translate the content/image/caption/video/video description at its own discretion.

13.2.4 The seller may use the name, username, image and caption, video and video description in connection with the buyer's shared images/content/videos.

13.2.5 By granting the Seller permission to use the image/video in their response, the Buyer confirms that they own the rights to the photo/video and have all necessary permissions to publish the photo/video.

13.2.6 By granting the Seller permission to use the image/video in their response, the Buyer confirms that they have the permission of all persons shown in the image/video. In the case of children, the Buyer confirms that they have the permission of the parents/legal guardians of all children depicted.

13.2.7 By granting the Seller permission to use the image/video in their response, the Buyer also confirms that they are over 18 years of age.

13.2.8 To the extent permitted by law, the buyer also agrees to waive their moral rights in relation to uploaded photos/videos.

13.2.9 If the buyer believes that an uploaded photo/video in any of the marketing channels, including social media platforms, is inappropriate, offensive, or violates the legal rights of any person, the buyer may report the photo/video by sending an email to socialmedia@condor.com. The buyer must specify exactly which image/video is involved and on which platform/marketing channel it is located. The seller will review this and, if necessary, attempt to remove these images/videos as soon as possible. However, this may not be possible immediately.

13.2.10 The seller reserves the right to remove images/videos from social media channels, the website, and marketing materials at any time and for any reason.

13.2.11 If images/videos from social media channels originate from the seller and are shared by other persons, the seller shall not be held accountable.

13.2.12 If the buyer requests the removal of the image/video for any reason, the seller is not responsible for removing images/videos from third-party websites/marketing channels.

§ 14 Data protection

14.1 Information on data protection and the processing of personal data is available in the seller's privacy policy.

§ 15 Applicable law

All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

§ 16 Place of jurisdiction

16.1 If the customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of the seller.

16.2 If the customer is based outside the territory of the Federal Republic of Germany, the seller's place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller is in any case entitled to appeal to the court at the customer's place of business.

§ 17 Alternative dispute resolution

The seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 18 Changes to the General Terms and Conditions

18.1 The General Terms and Conditions in force at the time the buyer uses the online shop of Condor Flugdienst GmbH shall apply.

18.2 The seller reserves the right to make changes to the General Terms and Conditions.

§ 19 Contact details

Condor Online Shop

c/o Alt FineCom Finishing-eCommerce-Logistics GmbH

Dammer Weg 51

63773 Goldbach

Email: condor-shop@condor.com

Phone: +49 9931 7029331 (at your provider's landline rate)