Complaints & Returns

Complaints

In exceptional cases, if an item does not meet our high quality standards or has a defect, you can of course complain about it within the statutory warranty period—this also applies to reduced items.

Please contact our customer service team in advance by email at condor-shop@condor.com and send us a brief description of the defect and, if possible, clear photos of the item.

After reviewing your request, we will provide you with the necessary return documents. You will not incur
any costs for justified complaints.

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Returns (revocation)

If you do not like an item, you can return it to us within 14 days under your statutory right of withdrawal.

The return shipment is at your own expense. Please be sure to include a note with your order or booking number with the return shipment so that we can clearly identify your return.

Please return the goods to the following address:

Condor Online Shop
c/o Alt FineCom Finishing-eCommerce-Logistics GmbH
Dammer Weg 51
63773 Goldbach
Email: condor-shop@condor.com

Further information on the right of withdrawal, deadlines, and the consequences of withdrawal can be found in our withdrawal policy and in the General Terms and Conditions (GTC).